Troubleshooting
-
How to stop notifications?
To activate or de-activate the notifications for Garfield: Survival of the Fattest, please go to your Device Settings > Notification Cent...
-
I encountered a technical issue. What can I do?
Contact us through this service or via email at garfield@pixowl.com. Don't uninstall the game before creating an account or all your progres...
-
How do I force close my app?
Force closing allows the app to refresh and may alleviate minor gameplay and loading issues. Our support team may also request that you fo...
-
My sound has stopped working
This can happen on iOS if your sound gets interrupted, such as by receiving a call. If you force close the app and reopen it, Garfield Giggl...
-
How to take a screenshot?
You can take a screenshot by simultaneously pressing the Home button and the Sleep/Wake button on your device. Your image can then be loca...
-
My game is crashing at loading
We have identified an issue some players are experiencing where the game crashes without giving any error messages on the loading screen. Th...
-
Why can't I visit my neighbors?
Currently you cannot visit a neighbor if they are not on the same version of the app as you. Make sure you and your friends have all updated...
-
Why does my game crash?
Generally, players will experience crashing when their device is running low on RAM (not to be confused with storage memory). In order to pr...
-
Inventory
If you find any buildings or decorations missing from your game, be sure to check your inventory as there's a good chance that's where they'...
-
I can't place any trees/crops/junk food because I have reached the production limit
If you see this message, you'll have to upgrade Jon's tent. Just click on the tent and use lasagnas to purchase an upgrade. ...
-
I have a problem with the recipes, cooking always fails
“Oops! You can match these two ingredients, but you’ll have to try again later.” It's normal that some of your di...
-
All the interactions are blocked
Are all of Garfield’s quests locked or are some of the buttons grayed out? Please contact our Support Team and they will try to restor...
-
I'm missing lasagnas or accidentally spent lasagnas
We recommend tapping carefully if you find your game freezing or lagging. If this happens, avoid tapping the screen until the animation...
Need more help?